Refund policy
Returns & Refund Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- Unworn and unused
- In the same condition that you received it
- With tags and in its original packaging
- Accompanied by a receipt or proof of purchase
We accept returns if the size is not correct. However, as each garment is handmade, please note that the exact same fabric or design may not be available for replacement.
How to Start a Return
To initiate a return, please contact us at runrubierun@gmail.com.
Returns must be approved before sending. Items sent back without prior approval will not be accepted.
Please note: Customers are responsible for the cost of return shipping.
For exchanges, customers will also be responsible for the cost of reposting/shipping the new item.
Once your return is accepted, we will provide instructions on how and where to send your package.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
Non-Returnable Items
We do not accept returns for:
- Custom or personalized items
- Sale items
- Gift cards
- Blankets
If you are unsure about your item, feel free to contact us.
Exchanges
Because of the handmade nature of our garments, exchanges are not always guaranteed. The best way to secure a different size or item is to return your original purchase and place a new order.
Refunds
Once we receive and inspect your return, we will notify you if your refund is approved.
If approved, refunds will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at runrubierun@gmail.com.
If you have any questions, feel free to reach out—we’re happy to help.